Frequently Asked Questions

Yes, your hosting comes packed with the world’s number one control panel, cPanel. You can read more about cPanel here.

It’s true that some hosts claim to offer ‘unlimited’ space. The reality is that unlimited space is actually nothing more than a marketing gimmick – the host will have a large number of other restrictions in place which will prevent you from actually using an very large amount of disk space. We prefer to be up-front about disk allocations, with no sneaky surprises. Our focus is on quality, and we invest heavily in ensuring that our hosting platform is the best possible. We use highly available SSD block storage – it’s significantly faster than traditional SATA based storage, or even standalone SSD drives. We store your data three times for full redundancy, in addition to taking backups.

The truth is, you probably don’t need ‘unlimited’ disk space. Over 95% of sites we host on our shared platform use less than 10GB, so our plans are usually more than adequate for most needs. If your priority is for unlimited space, hosts that offer this usually do so using cheap disks, and often have overcrowded servers. We always want our focus to be on quality, and ensuring that our customers always enjoy the best possible speed and reliability for their websites.

For example, if your domain was abc.com, your cPanel url would be www.abc.com/cpanel

You are responsible for your own backups and we take no responsibility for your data. 

That being said, we have a quality backup system that performs daily backups of your entire site. 

This way, if you ever have site issues, you can rollback your site to previous date in just a few simple clicks. 

Yes, we provide a no quibble 30-day money back guarantee on any hosting fees. If you registered or transferred a domain name, these fees are non-refundable but you would be able to use your domain with any other provider. If you received a free domain with your plan, we will refund all your fees less our standard fee to register the domain that you received for free.

A shared web hosting service is an agreement whereby each user gets a certain portion of total available resources. Multiple domains are hosted by the same server, which means that the server’s capabilities are split between multiple domains. This means that these websites will not experience as robust of performance as a website that has a dedicated server applying all of its resources solely to one website. If requests come in for multiple websites on the same server simultaneously, the server will only be able to transfer so much information at a single time. For low-bandwidth websites, the delays will often be unnoticeable, but for more burdensome websites, the delay can be significant.

A domain name is the actual name of a website, and every single website has a domain name. To obtain one, you need to purchase it through a domain registrar. Domains can cost anywhere from a few dollars a year to hundreds of thousands of dollars a year, based on the contract and popularity of the domain. Every domain name is actually pointing to an IP (Internet Protocol) address, which is a series of numbers. Because most people can’t remember 10 digits in perfect order, domain names serve as easily-remembered alias for visitors. Probably the best known domain name is google.com, and Google’s IP address is 173.194.79.99… which is easier for you to remember?