Last updated: July 26, 2026
Requesting a review
If you believe a charge is incorrect or a purchased service cannot be delivered as agreed, contact [email protected] promptly with the order details. Each request is reviewed against the purchased scope and work already completed.
Work that has not started
A service that has not started may be eligible for cancellation and refund, less nonrecoverable payment processing, licensing, platform, or third-party costs already incurred for the order.
Custom and consumed services
Custom development, editorial work, optimization, account setup, distribution, hosting provisioning, third-party purchases, and other work already performed or consumed are generally not refundable. If only part of a project has been completed, any approved refund will reflect completed work and committed costs.
Subscriptions and renewals
Cancellation of a recurring service stops future renewal after the current paid term unless the applicable service agreement states otherwise. Completed service periods are not refunded except where required by law.
Processing
Approved refunds are returned to the original payment method when possible. Financial institutions may require additional processing time after a refund is issued.